Privacy Policy
Last updated: 10/01/2026
Pneuvac by Aqua Overseas (“we”, “our”, or “us”) operates the Pneuvac mobile application (the “App”).
This Privacy Policy explains how we collect, use, and protect your information when you use our App. By using the App, you agree to this policy.
We may collect the following information when you use the App:
- Name
- Email address
- Phone number (if provided)
- Company name
- Information submitted through complaints (including descriptions and images)
We may automatically collect:
- Device type and OS version
- App usage data
- Crash logs and diagnostics
The App may request access to:
- Camera – to capture images for complaint reporting
- Photos/Media – to upload existing images for complaints
⚠️ This access is used only when the user explicitly chooses to upload or capture images.
We do not access photos or media in the background.
We use your data to:
- Allow users to submit and track complaints
- Upload and store images related to complaints
- Provide customer support and resolve issues
- Improve app performance and user experience
- Communicate important updates
- Comply with legal obligations
3. How Data is Stored and Shared
- Complaint data and images may be stored securely on our servers or third-party services
- We do not sell or rent user data
- Data is shared only with:
- Authorized company staff (for complaint handling)
- Trusted third-party service providers (listed below)
4. Third-Party Services
We use the following services:
- Google Firebase (Authentication, Analytics, Crashlytics, Cloud Messaging)
- Expo services
- Cloudinary (Image storage and delivery)
These providers may process data according to their own privacy policies.
5. Data Security
We implement reasonable security measures to protect your data.
However, no system is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain data only as long as necessary to:
- Provide app functionality
- Maintain complaint records
- Meet legal obligations
Users may request deletion of their data (see Section 7).
7. Your Rights
You may:
- Access your personal data
- Request correction or deletion
- Withdraw consent
To make a request, contact us at the details below.
8. Children’s Privacy
This App is not intended for children under 13.
We do not knowingly collect data from children.
9. Changes to This Policy
We may update this policy from time to time.
Updates will be posted with a revised “Last updated” date.
If you have questions or requests:
- Email: info@pneuvacindia.com
- Company: Pneuvac
- Country: India